Returns & Exchange Policy

Return, Exchange & Cancellation Policy

RescuersClub.org is 100% committed to your satisfaction! 

We will replace any item if your product has been damaged in transit or if you have been sent the wrong item. Just send us a photo of the item and we will initiate a replacement immediately. 

Please be aware that all of our products are actually made to order and are unique to the customers' request, so unfortunately we do not offer refunds or exchanges if the customer has chosen the wrong size, color, ordered by mistake or has changed their mind about their purchase.

Please refer to our size guides before placing your order. By placing an order, customers confirm that they have viewed the sizes and have ordered correctly.

To initiate a return/exchange, please contact us first before returning any items to - sales@rescuersclub.org .

Buyer pays return postage.

Please DO NOT send back any items without having first been in touch with us at the above email or by private message via our Facebook page.