FAQ's

Frequently Asked Questions

 

Most orders are shipped within approx 10-15 business days. Please then allow 3-5 days for your order to be with the delivery company after production. Sometimes because of the nature of some customised products this period can be slightly longer.  ** Please note due to seasonal increases in purchases made, orders may take slightly longer than usual to arrive. We kindly request you allow a few extra days for your order to arrive before getting in touch **

The vast majority of the products in our store are made to order right here in the USA.

Most of our apparel is made from 100% preshrunk cotton unless otherwise stated. Our hoodies are made from 50/50 cotton/poly.

Because all items are custom made to order, once an order is placed it is sent for production to your individual specifications. As such, unfortunately items cannot be cancelled or refunded if you change your mind on the product you've ordered. Please double check our size guides to ensure you have ordered the correct size. It is always best to place a new order if you have forgotten or decided to add another item to your original order. 

Production times can vary between products, because of this some items may arrive before others. But dont worry, the rest of your order will be with you ASAP.

YES, ABSOLUTLEY!! This our pledge to them and we will take on that cost ourselves.

We make the donation from your purchase on your behalf to a number of national food bank organisations. To find out more or to apply for donations (if you qualify as a shelter or rescue), please email us at info@rescuersclub.org

We are 100% committed to making sure every customer is happy with our products, but unfortunately we cannot offer refunds or exchanges for size issues. All items in our store are custom made to order, as such each order will be personalised to your requirements. Please ensure you check our size guides before placing your order. We also cannot offer refunds or exchanges if you decide you don't want any of our other products after you have ordered them, for the same reason stated above. 

If this happens just let us know at info@rescuersclub.org and we can get the correct item shipped to you ASAP.

 
Size Guides

 

 

Dog Bandanas